Mona: The Legal Aid Chatbot for Refugees

About Solution

Marhub’s platform enables refugees to navigate complex procedures and connect with legal assistance through Mona, a reliable and empathetic chatbot on popular messaging platforms. Marhub's platform also builds capacity for legal aid organizations by automatically screening inquiries, sharing personalized legal information, providing referrals to the appropriate legal aid organization, and flagging vulnerable and time-sensitive cases. Marhub will ultimately become a centralized refugee hub for legal aid, sharing tailored pro se information and connecting refugees with an ecosystem of reliable legal aid organizations while enabling data-driven improvements to the quality, efficiency, and scale of legal aid for refugees globally. Ultimately Marhub will eliminate barriers for refugees to access essential legal information and services while building capacity for effective legal aid organizations. This will enable refugees secure their basic rights, gain protection, and work to rebuild their lives all over the world.

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